MXenergy is an electric generation supplier that ranks as one of the largest independent suppliers in the country. MXenergy currently serves fifteen different areas in the United States and even two territories in Canada. MXenergy strives to take the confusion out of electric service. Instead of complicating matters with hard-to-understand terms and confusing charges, it works to keep things simple and direct.
MXenergy communicates with customers on terms that are easy to understand. They offer protection from rate increases and have a variety of plans for customers. The plans include both fixed and variable rate plans and there is something to fit every need. The company has over 200 employees and each employee follows one rule: to treat the customer as they want to be treated. This kind of spectacular customer service is one of the reasons why the company is continuing to gain new customers every year.
MXenergy even has a customer bill of rights so that customers know exactly what to expect in terms of service. The bill of rights includes such rules as:
- The customer has the right to talk to a live person.
- The customer has the right to know what they will pay before they get their bill.
- The customer has the right to cancel their contract.
- The customer has the right not to feel pressured to switch suppliers.
- The customer has the right to expect personal information to be kept confidential.
The company is a leading provider of electric service and high-quality customer service. Other suppliers could actually take lessons from the provider on the proper treatment of customers.